REQ-10045052
3月 19, 2025
Bosnia and Herzegovina

摘要

The Customer Engagement Manager will be responsible for the creation and execution of customer engagement plans for a specific portfolio in the country. Together with cross- functional team-built HCP interaction/engagement plan by indicating and executing key projects.

About the Role

Major accountabilities:

  • Responsibility for optimizing profitability and market share and is expected to actively search for business opportunities based on a clear and complete understanding of the product and territory of operation, as well as to manage project execution and adjust plans accordingly.
  • This position involves developing local strategy and tactical plans for the brands and ensuring their implementation, which further includes developing close relationships and inviting target users, as well as conducting field activities.
  • The CEM supports the development and implementation of customer orientation and patient orientation programs that create value with key customers and stakeholders.
  • In a high-performance team, the CEM ensures cross-functional collaboration with: Medical Department, Marketing, Market Access, and regional roles, as well as Finance.
  • CEM also has the responsibility to drive business transformation and business unit growth, in line with commercial acceleration initiatives, going beyond traditional business model solutions.

Key performance indicators:

  • Sales revenue and revenue growth in designated accounts -Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Minimum Requirements:
 

•           A degree in medicine, pharmacy, dentistry from a university or equivalent

•           More than three years of work experience in marketing/brand management/medical

•           Knowledge of the pharmaceutical industry and its changing conditions

•           Proven excellent results in the specified or another relevant field

•           Motivation to succeed in the team and personal responsibility

•           Ability to work independently as well as in a team

Languages :

•           English

•           Local language

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
Bosnia and Herzegovina
Bosnia-Herzegovina
Sales
Full time
Regular (Sales)
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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REQ-10045052

Customer Engagement Manager

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